In crisis? Call or text 988 — 24/7 Intake 704-340-9400
The doorway to community change

Care that knows your name.

Therapy, in-home teams, peer support, and care coordination across central North Carolina. Medicaid accepted. Most families hear back from us the same week.

Call us at 704-340-9400.

A young person talking with a clinician
A Critical Access Behavioral Health Agency (CABHA) CARF accredited NC Medicaid provider Alliance · Vaya · Partners · Self-pay with sliding fee scale
Programs

Find the right kind of help.

How it works

Three steps, and a real person on the phone.

You don't need a diagnosis, a referral, or the right words. Tell us what's going on and we'll figure out the rest together.

1
Tell us a little Five minutes on the form or on the phone. Insurance details can wait.
2
We call you back Between 9am and 5pm. We'll say who we are and why we're calling.
3
You meet your team An assessment sets the plan.

Ready when you are.

Tell us a little. We'll call you back — between 9am and 5pm.

Our story

Hope is a clinical strategy, not a slogan.

We show up where people actually live — homes, schools, neighborhoods. Our clinicians reflect the communities they serve, and our teams stay long enough to be recognized at the grocery store.

That's what the doorway to community change looks like in practice: one family at a time, in the places they already are.

A group session in a living room
La puerta al cambio comunitario

Atención que sabe su nombre.

Terapia, equipos en el hogar, apoyo de pares y coordinación de cuidado en el centro de Carolina del Norte. Aceptamos Medicaid de NC y otros seguros, y ofrecemos pago propio con escala de tarifas según ingresos.

Llámenos al 704-340-9400.

Un joven conversando con un clínico
Agencia de Salud Conductual de Acceso Crítico (CABHA) Acreditación CARF Proveedor de NC Medicaid Alliance · Vaya · Partners · Self-pay with sliding fee scale
Programas

Encuentre el tipo de ayuda correcto.

01 Intensive In-Home (IIH) Un equipo clínico de tres personas que trabaja dentro del hogar y la escuela del niño. 3 a 17 años
02 Community Support Team (CST) Apoyo en equipo para adultos que construyen independencia después de una hospitalización. 18 años y más
03 Terapia ambulatoria (OPT) Terapia individual, familiar y grupal — en la oficina o por telesalud. Todas las edades
04 Manejo de casos (TCM) Navegación de salud, vivienda, educación y beneficios, construyendo la capacidad de la familia. Todas las edades
05 Bienestar de medicamentos Monitoreo médico de medicamentos, coordinado con su equipo de terapia. Todas las edades
06 Programa intensivo (SAIOP) Programa grupal estructurado para la recuperación, sin internamiento. Jóvenes y adultos
07 Evaluación clínica integral (CCA) La primera cita: define el diagnóstico, el plan y los servicios que le corresponden. Todas las edades
08 Telepsiquiatría Consulta psiquiátrica por video desde su casa, con el mismo proveedor cada vez. Todas las edades
09 Terapia escolar Terapia durante el día escolar, en colaboración con la escuela de su hijo. 5 a 18 años
10 Rehabilitación Psicosocial (PSR) Desarrollo de habilidades para adultos con desafíos de salud mental, con apoyo individualizado. 18 años y más

Cuando usted esté listo, nosotros estamos aquí.

Cuéntenos un poco. Le devolvemos la llamada entre las 9am y las 5pm, normalmente en un día hábil.
Programs

Ten services, one team behind them.

Services are recommended by your clinician based on a Comprehensive Clinical Assessment, so you don't have to know which one you need. We accept NC Medicaid and other insurances, and offer self-pay with a sliding fee scale. If you're not sure where to begin, call us — sorting that out is our job, not yours.

01

Intensive In-Home (IIH)

IIH brings a trained clinical team into a family's world instead of removing a child from it. For children with serious, chronic mental health concerns preventing stability at home, in school, or in the community.

Team size3 staff — Team Lead, QP, AP
Weekly hours10–20 hours per client
Who qualifiesAges 3–17
02

Community Support Team (CST)

CST serves adults whose mental health or substance use affects their ability to live independently — housing, relationships, employment, daily stability. Often the right step down after inpatient care.

SettingHome and community
FocusIndependence and stability
Who qualifiesAges 18–99
03

Outpatient Therapy (OPT)

Talk to someone. Every client starts with a comprehensive assessment that sets the format and the intensity — individual, family, or group; office or telehealth.

FormatsIndividual, family, group
ModalitiesCBT · TF-CBT · MI · DBT skills
Who qualifiesAll ages
04

Case Management (TCM)

Help getting to the care, resources, and supports you're entitled to. The goal is never dependence on a case manager — it's the ability to name a need and meet it.

ApproachPerson-centered planning
AdvocacyWith agencies and courts
Who qualifiesAll ages
05

Medication Wellness (MW)

Physician-led monitoring of medication prescribed for therapeutic purposes, coordinated with your therapy team. Not a standalone prescription service.

PrescribingPhysician-led, e-prescribe
IntegrationWith your therapy team
Who qualifiesAll ages
06

Substance Abuse IOP (SAIOP)

A structured group program for early recovery and abstinence — more frequent than standard outpatient, while you stay at home, employed, and with your family.

FormatStructured group program
CurriculumPsychoeducation, relapse prevention
07

Comprehensive Clinical Assessment (CCA)

Where most families start. In one sitting a licensed clinician gathers the history, names the diagnosis, and recommends the services you qualify for — the document every other service is built on.

Length60–90 minutes, one visit
SettingOffice, home, or telehealth
Who qualifiesAll ages
08

Telepsychiatry

Psychiatric evaluation and follow-up by secure video, from home or from our office. Same prescriber each visit, coordinated with your therapist — useful when the nearest psychiatrist is an hour away.

FormatSecure video, HIPAA compliant
You needA phone or tablet, and privacy
Who qualifiesAll ages
09

School-Based Therapy

Therapy delivered at school, during the school day, in partnership with counselors and IEP teams. Parents don't miss work, students don't miss the bus, and the people who see your child all week stay in the loop.

SettingOn campus, private space
CoordinationWith counselors and IEP teams
Who qualifiesAges 5–18
10

Psychosocial Rehabilitation (PSR)

Building skills · Increasing independence · Supporting recovery

A United Community's PSR program helps adults living with mental health challenges develop the skills and confidence needed to live more independently and participate successfully in their communities.

Our recovery-focused program provides individualized support and opportunities to learn and practice everyday life skills in a supportive environment.

FocusEveryday life and social skills
SettingGroup program and community
Who qualifiesAdults 18+

Services are individualized based on each person's assessed needs, goals, and Person-Centered Plan. Eligibility and coverage requirements may vary by payer.
Our story

We built the agency we wished our families had.

A United Community is a Critical Access Behavioral Health Agency serving central North Carolina — CARF accredited, NC Medicaid enrolled, and staffed by people from the communities we serve.

Mission

To provide person-centered behavioral health care that meets people where they are, strengthens individuals and families, and builds the skills needed for greater independence, stability, and well-being.

Vision

A North Carolina where behavioral health care is accessible, compassionate, close to home, and free from stigma, so every person feels supported in seeking the help they need.

What we hold ourselves to.

Person-centered Every plan starts with the individual — their strengths, their goals, their life. Not a diagnosis. Not a category.
Community-rooted We show up where people actually live: homes, schools, neighborhoods. Real connection happens in real places.
Strength-based We build on what is already working — find a family's strengths, name them, and build from there.
Culturally competent Trust is built when families see themselves in the people helping them. We recruit and retain accordingly.
Clinical excellence Our licensed and provisionally licensed clinicians exceed state requirements through in-house training and supervision.
Collaborative We partner with schools, hospitals, courts, and agencies — outcomes improve when everyone pulls the same direction.
Leadership

The people accountable for this work.

Lisa Bradley Chief Executive Officer · Quality Assurance & Quality Improvement Training Director

Founder and clinical backbone of AUC, with decades of experience building compliant CABHA agencies in North Carolina — Medicaid compliance, CARF accreditation, and the trust it takes to work inside a family's home.

Aprille Lumpkin Chief Operating Officer

16+ years in business strategy, systems development, and community engagement. Aprille owns the operational infrastructure that lets AUC scale with integrity — process, accountability, outreach, and partnerships.

Edward Lumpkin Chief Financial Officer · Compliance Officer

Financial architect of AUC, bringing a disciplined, transparent approach to revenue management, payroll structure, and long-term sustainability — and oversight of the agency's compliance program.
Get help

Tell us a little. We'll call you back.

You don't need a diagnosis or the right words. If this is an emergency, call or text 988 right now.

Got it. We'll call you.

Someone from intake will call between 9am and 5pm. We'll say who we are and why we're calling — and we won't leave details in a voicemail unless you told us that's okay.
Who is this for?
Selected: {{ whoLabel }}
Or call 704-340-9400
If it's an emergency Call or text 988 — someone answers 24/7. For immediate danger, call 911.
Your privacy We only share what you approve, and never with employers or landlords. Nothing on this form goes to your insurer until you say yes.
Intake hours
Monday–Friday9am–5pm
Saturday–SundayCall 988
Pedir ayuda

Cuéntenos un poco. Le llamamos.

No necesita un diagnóstico ni las palabras exactas. Si es una emergencia, llame o envíe un mensaje al 988 ahora.

O llame al 704-340-9400
Recibido. Le llamamos entre las 9am y las 5pm, normalmente en un día hábil.
En caso de emergencia Llame o envíe un mensaje al 988 — atienden las 24 horas. Si hay peligro inmediato, llame al 911.
Su privacidad Solo compartimos lo que usted aprueba, y nunca con empleadores ni arrendadores.
Referral form

Make a referral.

For new referrals and for current individuals transitioning between services or due for reassessment. Send what you have — we'll chase the rest.

Print it, then send it.

Your answers stayed in this browser — the website never transmits protected health information, so nothing was sent. Print the completed form and hand deliver it to our office, or call 704-340-9400 and our intake team will take the referral over the phone and confirm receipt with you.

Receipt confirmedSame business day
Disposition returned2 business days
Nothing you type here is transmitted. Protected health information never travels over this website. Fill this in, print it, and deliver it to us — or call 704-340-9400 and we will take the referral over the phone.
Not for emergencies This referral form is not intended for emergency or crisis response. If the individual is experiencing an immediate life threatening or safety emergency, call 911 or access the appropriate behavioral health crisis service.
1 · Service being considered Services are assigned based on a Comprehensive Clinical Assessment and the individual's Person Centered Plan — not requested. Check anything that seems relevant, and our clinical team will determine the appropriate level of care.
2 · Referral name
3 · Insurance
4 · Guardian or parent
5 · Reason for referral
6 · Safety screening Is the person being referred experiencing any of the following? Check all that apply. This helps our clinical team triage the referral appropriately.
Is the individual voicing suicidal or homicidal thoughts right now?
Answered: {{ crisisLabel }}
Do not submit this form and wait. Act now.
Step 1Ask for the individual's location and get as much detail as you can. Stay on the line.
Step 2Get the Clinical Director or a therapist in the office. Call or text 988 with the individual if they are willing.
If there is immediate danger, call 911.
 Are immediate crisis services needed?
Answered: {{ urgentLabel }}
Notify the Clinical Director, Intake, and the Executive Director immediately. Determine whether a therapist or the IIH/CST team can de-escalate. If not, call 911. Mark this referral urgent when you send it — call 704-340-9400 rather than waiting on the form.
7 · Referred by
8 · Attachments (optional)

A recent CCA, discharge summary, IEP, court order, or insurance card — anything that saves us a phone call.

The files stay on your device — this site never transmits protected health information. Bring them with the printed referral, or call us to arrange secure delivery.

Questions? Call 704-340-9400
Crisis right now Call or text 988. For immediate danger, call 911. Do not use this form.
Attachments help A recent CCA, discharge summary, or IEP speeds up authorization. Bring them with the printed referral, with the individual's name and date of birth on every page.
Looking for help for yourself? This form is for providers, schools, and agencies. Families should use the short intake form instead.
For providers

Make a referral quickly. Hear from us promptly.

For physicians, schools, DSS, hospitals, health plans, and community partners. Send us the basic referral information and we will confirm receipt the same business day. Our intake team will review the referral, contact the individual or family, and help determine the most appropriate next step.

Not for emergencies

This referral process is not a crisis service and is not monitored after hours. If someone is in immediate danger or experiencing a behavioral health crisis, call 911, or call or text 988 for the Suicide & Crisis Lifeline — someone answers 24/7. You may also contact the individual's local mobile crisis provider.

What we need from you

Consumer name and date of birthRequired
Parent/guardian contact and consent to call, when applicableRequired
Medicaid ID and health plan, if availableHelpful
Diagnosis or presenting concernHelpful
Recent CCA, discharge summary, treatment records, or IEP, if applicableHelpful

What you get back

Referral confirmationSame business day
Initial referral reviewWithin 2 business days
First outreach to individual or familyWithin 3 business days
Assessment appointmentPromptly scheduled based on clinical need and availability
Follow-up with referral sourceWith appropriate consent
Secure email info@aunitednc.com Attn: Intake. Encrypt if your system supports it.
Secure email info@aunitednc.com Encrypted. PHI accepted.
Phone 704-340-9400 Ask for intake. 9am–5pm weekdays.

Send a referral now.

Four fields and a callback number is enough to start. We'll chase the rest.
Careers

Caseloads we can defend out loud.

In-house supervision toward licensure, mileage reimbursed, and a documentation load built for clinicians instead of auditors.

Open roles

Licensed Therapist (LCSW, LCMHC) Outpatient Therapy Alamance · Caswell
IIH Team Lead Intensive In-Home Mecklenburg · Wake
Qualified Professional (QP) CST Alamance · Mecklenburg
Targeted Case Manager Case Management Caswell · Wake
Peer Support Specialist CST Mecklenburg

We hire in Alamance, Caswell, Mecklenburg, Wake, and other counties across North Carolina. If your county isn't listed, apply anyway and tell us where you are.

Apply

Send us your resume.

One form, one attachment. A person reads every application and answers within a week — including when the answer is not right now.

Your email is open and filled in.

Attach your resume file to that message and send it. If your email app didn't open, write us directly at careers@aunitednc.com with the role in the subject line.
Goes to careers@aunitednc.com · Mon–Fri, 9am–5pm
12Maximum clients per IIH team
2 hrsPaid clinical supervision monthly
100%Mileage reimbursed at IRS rate
6Counties, so travel stays local
Contact

Reach a person, not a portal.

Intake & general 704-340-9400 Monday–Friday, 9am–5pm Fax 659-286-1283
Email info@aunitednc.com We answer within one business day

Where we work

AlamanceAll services
CaswellAll services
MecklenburgAll services
WakeAll services
DurhamAll services
CumberlandAll services

Every service is available in every county we serve, so care stays with us as needs change — a full continuum, not a handoff. Additional North Carolina counties on request.

Contracted with Alliance, Vaya, and Partners. NC Medicaid and other insurances accepted, plus self-pay with a sliding fee scale.

Leadership contacts

Lisa BradleyCEO · Quality Assurance & Quality Improvement Training Director
Aprille LumpkinChief Operating Officer

Ask for either of them on the main line at 704-340-9400, or email info@aunitednc.com and we'll route it.
Privacy practices

What we do with what you tell us.

The plain-language version. The full Notice of Privacy Practices is available at any office and by mail on request.

We only share what you approve

Your records stay with your care team. We never share them with employers or landlords. Sharing with a school, court, or another provider happens only after you sign a release naming that person, and you can cancel it in writing at any time.

When the law requires us to share

There are narrow exceptions we cannot waive: a credible threat of harm to you or someone else, suspected abuse or neglect of a child or vulnerable adult, a court order, and billing information sent to NC Medicaid or your MCO so services are paid for.

Your rights

See and get a copy of your recordWithin 30 days
Ask us to correct something that's wrongIn writing
Ask for a list of who we shared it withLast 6 years
Choose how we contact youAny time
File a complaint without losing servicesAlways
Questions or complaints Contact our Compliance Officer at 704-340-9400 or info@aunitednc.com. You may also file with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate.
Notice of nondiscrimination

Everyone who walks through the door.

A United Community follows federal civil rights law and does not discriminate.

We do not exclude people or treat them differently because of race, color, national origin, age, disability, sex, gender identity, sexual orientation, religion, or ability to speak English. This applies to who we serve, who we hire, and how services are delivered.

Free help with communication

Interpreters, including SpanishNo cost
Written material in other languagesNo cost
Large print, and qualified sign language interpretersNo cost

Ask for any of these when you call 704-340-9400. You do not need to explain why.

If you believe we discriminated File a grievance with our Compliance Officer at 704-340-9400 or info@aunitednc.com — in person, by phone, or in writing. You may also file directly with the U.S. Department of Health and Human Services Office for Civil Rights. Filing a grievance never affects your services.